Director's Guide
Reportable Incidents / MORs

Reportable Incidents / MORs

Updated on:
08 August 2025

Reportable incidents are building safety incidents that have caused, or if not remedied are likely to cause:

  • The death of a significant number of people
  • Serious injury to a significant number of people

and which involve at least one of the following:

  • Structural failure of the buildings
  • The spread of fire in the building.

When this is received, the following should occur:

1. Safety of all residents in and around the building is confirmed, if appropriate and possible;

2. Investigate the incident, identifying factors that caused the incident and whether it has previously been reported;

3. A report created to explain the causes of the incident;

4. Steps taken to rectify the cause of the incident, if appropriate and possible;

5. Communicate the incident to residents, making them aware of any consequences arising from the incident, including any changes that should be made to their own behaviour, and sharing the plan for resolution of the incident.

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